Terms and Conditions
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. The Chandelier and Mirror Company can only sell to customers who are resident in the UK.
A Contract between the customer and The Chandelier and Mirror Company for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. However, we will endeavour to keep the customer informed at all times if there is likely to be any variation to the prices or delivery as advertised and should any change be made then the company will comply with the customers wishes with regard to the ongoing status of the order and if necessary cancel the order and return any monies already taken. A delivery charge will only be added to your order should you require delivery of your order at a time other than that specified as the “standard delivery time”.
The Chandelier & Mirror Company holds stocks of a large range of products and as we check and re-pack 99% of all items that we sell we are able to provide a fast reliable complete service to our customers. If a product is in stock then you could normally expect to receive it within 48 hours* of placing your order however, we will call you to find out the most convenient day for you. When we call you, you may wish to let us know other delivery arrangements e.g. leave with neighbour etc. If the product you order is being delivered by our specialist delivery service they will contact you to confirm the delivery day with you, this will normally be within 7 to 10 days from placing your order.* We will always contact you prior to dispatching your order to confirm the delivery arrangements. In the event that an item being temporarily out of stock, we will notify you of the delay and contact you again as soon as it arrives to arrange delivery.
*subject to stock availability
How much do we charge for delivery?
The cost of delivery for the whole of the UK mainland is included – what you see is what you pay. If you are not on the mainland then please contact our sales office, preferably by email (firstname.lastname@example.org) and we will then be able to let you know any additional delivery costs.
All deliveries are assumed to be to the ground floor. You must inform us at the time of ordering if delivery is required to other than a ground floor destination. An additional charge may be made for delivery to other floors not accessible by lift. If the company is not informed and delivery is unsuccessful the company reserves the right to make a charge (up to £100 inc vat).
Do we deliver to the rest of the world?
YES, please email us with your requirements and your full address and we will be pleased to provide you with a quote to deliver what you require. Please note that we only accept goods for return that have been delivered to the UK mainland.
Your Right To Cancel
You can decide at any time up to the date of despatch, to cancel the order for any reason. No charge will be made unless an order has been made for a specific item not normally carried in stock and you have been advised of this fact. For these special orders you will be liable for a charge of 25% of the normal purchase price. If you do cancel the order within this time any payments due to you will be refunded in full within 7 days.
Returns - Unsuitable or Damaged
Please note: All items must be checked within 24 hours of receipt. The company cannot accept claims for damages to items if they are not notified by phone or email within this time. If for some reason you do not think you will be able to adhere to this condition (e.g. the item is a present etc.) please inform us at the time of ordering.
What happens if the product is unsuitable?
If for whatever reason you wish to return an item to us, you must contact us within 14 days of receipt and we will provide you with a returns number. You will then be able to return the item to us for a full refund.*
How can I return an item to you?
If you wish to return an item to us you can either arrange to deliver it back to us yourself or we can arrange for a courier to collect it from you*1. Dependent upon where you are in the country will depend upon the amount charged. If the item was originally delivered on an overnight service then we make a charge of £25 per item. If the item was delivered by our specialist delivery company then the following charges apply England & Scotland (exc Highlands) £50 per item, Highlands - £70 per item. If you decide to send the item back yourself then you will be responsible for any damage that may occur prior to us receiving it.
* Whether you decide to send it back yourself or use our returns service the item must be returned unused , unaltered in any way, in ALL the original packaging and in a re-saleable condition in order for a refund to be given. If this condition is not fulfilled then the company reserves the right to offer only a partial refund or credit. Please note that any single item over £1,000 will incur a re-stocking charge of 25% of the cost of the item.
Returning Ex-Display products.All ex-display products will incur a re-stocking charge equal to 50% of the original displayed price.
If I return a product to you when will I receive my refund?
As soon as we receive the item back it will be inspected and the refund will be issued normally within 24 hours of receipt. Once the item has been refunded you will receive a confirmation email.
What happens if the item is damaged on arrival?
If you receive an item that has been damaged in transit you must notify us within 24 hours of receipt either by phone or email. We will ask you to email or send via a mobile phone, a picture of the damage. Once this has been received we will arrange to collect the damaged item and replace it for you. *
What happens if there is a fault with an item?
We check every item that leaves our premises however if you do find a fault with an item we will gladly replace it for you.* This applies to all items including “specials”.
* Please note that if you find a fault with an item or the item is damaged on arrival and you decide that you do not want it replaced then you will be required to return it at your cost or use our returns service.
*1Can I return an item that you have ordered specially for me?
Any items that you wish to return that have been ordered in specially for you, which you will have been advised of at the time of ordering, can be returned however, we reserve the right to charge a re-stocking charge of 25% of the price of the item(s) in addition to any courier charge.
Any item that has been specially made, made to order or adapted will only be accepted for return subject to a stocking charge of 50% of the full retail price . Please note that we only accept goods for return that have been delivered to the UK mainland and returned unused , unaltered in any way, in the original packaging and in a re-saleable condition. The company also reserves the right to charge an additional amount for any specialist courier collection, this will be confirmed prior to the collection.
N.B. We cannot accept liability for goods lost or damaged in transit.
*Refunds will only be made for items that are returned in their original condition and in their original packaging. The company will not make any refund if a product has been altered in any way (e.g. wire/chain cut).
Deliveries not collected from the Courier
If you are unavailable at the time a parcel is being delivered and have received a card advising you that the parcel has been returned to the courier's depot you will have the option to arrange delivery on another day. This service is operated by the courier and The Chandelier & Mirror Company cannot take any responsibility for this alternative arrangement.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Visa Debit, Maestro and Switch cards only. Alternatively payment can be made by contacting the company and arranging to send a cheque or provide payment details over the phone. Orders taken and paid for over the phone will only be despatched after payment has been cleared. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%.
If you are outside the UK mainland then please email us your requirements, including the address where the items are required to be sent and we will provide a quotation. This quotation will include the cost of shipping and delivery to you but will exclude any import taxes and/or customs duties payable.
If you are an individual ordering from outside of the UK but inside the Euro zone then we are required to include VAT to the price quoted.
If you are a company ordering from outside the UK but inside the Euro zone and you are registered for VAT then please include your VAT registration number and we will be able to provide a quote excluding VAT.
If you are ordering from the rest of the world we will supply you excluding VAT.
Please note if you wish to place an order and are outside the UK mainland email our sales office at email@example.com first for a quotation to include the cost of shipping.
Please also note that in certain instances local customs will impose duties or taxes on the goods entering the country, payment of this tax is the responsibility of the customer.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Special offers and Sale Prices apply to purchases made from and delivered to the UK Manland only.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
The Chandelier and Mirror Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither The Chandelier and Mirror Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Chandelier and Mirror Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of The Chandelier and Mirror Company and any other associated company of The Chandelier and Mirror Company as if references to The Chandelier and Mirror Company included references to each such associated company."
While The Chandelier and Mirror Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Chandelier and Mirror Company will not be responsible for any errors or omissions or for the results arising from the use of such information
While The Chandelier and Mirror Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Chandelier and Mirror Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Chandelier and Mirror Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Chandelier and Mirror Company.
The entire liability of The Chandelier and Mirror Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Chandelier and Mirror Company will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
The Chandelier and Mirror Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Chandelier and Mirror Company.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Any dispute, controversy, proceedings or claim of whatever nature arising out of the supply of goods will be governed by and construed in accordance with the laws of England. The Parties irrevocably submit to the exclusive jurisdiction of the Courts of England.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Chandelier and Mirror Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with The Chandelier and Mirror Company.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
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