Terms and Conditions
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. The Chandelier and Mirror Company can only sell to customers who are resident in the UK.
A Contract between the customer and The Chandelier and Mirror Company for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. However, we will endeavour to keep the customer informed at all times if there is likely to be any variation to the prices or delivery as advertised and should any change be made then the company will comply with the customers wishes with regard to the ongoing status of the order and if necessary cancel the order and return any monies already taken. A delivery charge will only be added to your order should you require delivery of your order at a time other than that specified as the “standard delivery time”. Please see delivery times and charges.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Returns Policy
If you are not entirely delighted with the products that you have chosen you must inform us, in accordance with the Safebuy Code, within 14 days of receipt and return them to us in their original condition and packaging within 30 days. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition and with the original packaging.
All our products are carefully packaged to avoid any damage during transit however, due to the delicate nature of the chandeliers, occasionally a droplet may be damaged in transit. To obviate the need to return the chandelier, a number of spare crystals are packaged with each chandelier. Should there be a need to replace more than the number sent as spares please contact the company and we will gladly provide additional crystals if required free of charge or a replacement chandelier if the company thinks is the appropriate course of action. All the chandeliers are provided with full fitting instructions, please read these before starting to hang as the company will not be liable for any damaged caused by incorrect assembly.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, for a charge of £15 (including vat) which will be deducted from any refund to you. Before returning any products to us, please contact us either by using the following email address or telephone number to obtain a returns number:
Telephone: 01322-437112 email: sales@chandeliersandmirrors.co.uk
When returning items you are strongly recommended to obtain proof of despatch. We cannot accept responsibility for parcels lost in transit except where transport has been arranged by us. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. A deduction of £10 (including vat) will be made from any refund for returns (other than faulty goods )to cover the cost of outgoing carriage.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Solo and Switch cards only. Alternatively payment can be made by contacting the company and arranging to send a cheque or provide payment details over the phone. Orders taken and paid for over the phone will only be despatched after payment has been cleared. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 17.5%. Goods will normally only be despatched to UK mainland destinations, occasional exceptions are made dependent upon the product required. Please contact our sales office for specific items.
Our Guarantee To You
In order to combat fraudulent credit card use we subscribe to the latest "3rd Man" technology in additiona to other credit card checks.
An email confirmation will be sent upon receipt of an order advising of the expected delivery time. We will also make contact to arrange a convenient delivery time by telephone or email.
We endeavour to display through this website all items in our current range. We aim to hold stock or are able to obtain supply within a reasonable amount of time (normally within 10 days) to be able to satisfy any order placed. Occasionally stock may not be available when an order is placed. If this is the case the company will inform the customer of the expected availability so that the customer can decide whether any quoted lead time is acceptable.
A customer can decide at any time up to the date of despatch, to cancel the order for any reason. No charge will be made unless an order has been made for a specific item not normally carried in stock and the customer has been advised of this fact. For these special orders the customer will be liable for a restocking charge of 10% of the normal purchase price.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
UK Delivery
Stock permitting, all orders are usually despatched, to arrive with UK customers within 10 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
The Chandelier and Mirror Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither The Chandelier and Mirror Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Chandelier and Mirror Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of The Chandelier and Mirror Company and any other associated company of The Chandelier and Mirror Company as if references to The Chandelier and Mirror Company included references to each such associated company."
While The Chandelier and Mirror Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Chandelier and Mirror Company will not be responsible for any errors or omissions or for the results arsing from the use of such information
While The Chandelier and Mirror Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Chandelier and Mirror Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Chandelier and Mirror Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Chandelier and Mirror Company.
The entire liability of The Chandelier and Mirror Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Chandelier and Mirror Company will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
The Chandelier and Mirror Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Chandelier and Mirror Company.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Chandelier and Mirror Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with The Chandelier and Mirror Company.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
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