Returns

We obviously hope you will be delighted with the products you order however, if you wish to return them to us you must do this within 14 days of receipt to obtain a full refund.  Please adopt the following procedure:

Please email (sales@chandeliersandmirrors.co.uk) or write to us, giving us your name, address, order number and date you received the goods and the reason for return.
(Returns Department, The Chandelier & Mirror Company Ltd, 14, Fraser Road, ERITH, Kent  DA8 1QJ)

Wrap the products securely using the original packaging enclosing your name, address and order number and send/deliver the products back to us. We recommend that you use an insured registered delivery and retain the receipt as we cannot accept liability for goods lost or damaged in transit.

Refunds will only be made for items that are returned in their original condition and in their original packaging.  The company will not make any refund if a product has been altered in any way (e.g. wire/chain cut).

Exchanges - Deliveries to UK mainland only

If you wish to exchange an item for an alternative then please call or email us within 14 days and let us know your requirements.  In this case for items available for next day delivery (we will advise you when you contact us) we will charge £15 to cover the collection and delivery.  For large items that we send out with a specialist delivery company we will make a charge of £50.

Damaged Goods

All our products are carefully packaged to avoid any damage during transit however, due to the delicate nature of the chandeliers, occasionally a droplet may be damaged in transit. To obviate the need to return a chandelier, in most cases, there are a number of spare crystals packaged with the chandelier. Should there be a need to replace more than the number sent as spares please contact the company and we will gladly provide additional crystals if required free of charge or a replacement chandelier if the company thinks it is the appropriate course of action. All the chandeliers are provided with full fitting instructions, please read these carefully before starting to hang as the company will not be liable for any damaged caused by incorrect assembly.

All claims for damaged chandeliers must be made within 3 days of receipt, claims for damaged mirrors must be made within 24 hours of receipt.

If you have any questions regarding anything to do with deliveries then please do not hesitate to contact us:

Telephone: 01322-437112   email: sales@chandeliersandmirrors.co.uk

Deliveries not collected from the Courier

If you are unavailable at the time a parcel is being delivered and have received a card advising you that the parcel has been returned to the courier's depot you will have the option to arrange delivery on another day.  This service is operated by the courier and The Chandelier & Mirror Company can not take any responsibility for this alternative arrangement.